Arb-Pro has enabled us to manage the whole process of doing tree work – from the customer experience process, to the production of the tree work itself and then to analyse our efficiencies in doing all this. A great tool to have.
Since making the decision to use Arb Pro software for my business I have never looked back. At first I was debating how much extra time and effort it would actually save as we were trundling along quite nicely but now I wouldn't be without it.
It has made the whole process of literally everything a lot easier and in one place, from processing an inquiry into a quote, tree restriction documenting, specifications of work for the tree teams, sending out invoices and even now integrating with accounting software.
This program saves me so much time and looks very professional from a client’s point of view, I am certain it has won jobs for me. Mark and his team are always open to requests and suggested amendments which could make Arb Pro easier to use and are endlessly making this program even better as time goes on. He is always on hand to sort out any problems we have in running the program.
In my opinion, this program is a must to bring backoffice operations into a more integrated digital era and we wouldn't be without it.
AA Tree Surgeons Ltd
I’ve found software a massive boost to our business and a real asset. The software allows us to produce professional quotations, risk assessments and invoices. A significant asset.
Fosse Way Tree Services
Here at Adams Tree Professionals we have been using Arb Pro for since March 2019 and it’s been absolutely brilliant.
Like any change of system, it took a bit of getting used to and we are still learning everyday, but Mark has always been there to guide us through. We cannot fault the support we have received. Mark listens carefully and makes sure he gets to the bottom of every query, he also welcomes feedback and ideas of little things we feel may make things better. He’s very patient I must say!
We particularly like that all customer information is inputted just once, it’s great when repeat customers call and sounds much more professional knowing who’s calling rather than racking your brains to remember them. Any paperwork sent looks very professional with T&C’s attached. We also love the Dashboard, this holds so much information which can be accessed very quickly rather than searching through emails. You can keep track on any applications submitted to the council, quotes pending, accepted, booked or sent and invoices pending, paid or overdue which then links with our accounting system. It’s absolutely fabulous!
Arb Pro is always improving and updating and we feel very confident with the service provided. Our customers love the text messaging service Arb Pro offers, this notifies customers when any correspondence is sent from our side and it’s great.
May we have many more happy years with Mark and the Arb Pro team.
Thanks for the support, keep up the good work
We have been using arb pro for a few years now, at first like all new systems I struggled but Mark stuck with me and helped whenever I need him, It's a great system to use and makes life so much easier in a busy world, no missed appointments, because enquiries are scribbled on a bit of paper and quotes sent to customers, are so professional. I find it has stopped customers not understanding what work is being undertaken on the day of work, as everything is detailed so clearly in quotations sent to the client, making communication so much easier.
Highly recommended for any size of business
Hi I’m Simon from SNS Trees. I have been using Arb Pro for nearly 3 years now.
This software has been a life saver for me in saving time in the office doing paperwork as I’m on the tools and do the office work. I now look forward to doing my paperwork as it’s so easy and quick to do I can send quotes, invoices and reminders to customers with ease. It’s made my accounts easier too since recently I can add my Xero accounts package to sync up with it.
Mark is always at the end of the phone or an email to help with any questions I have. They are always updating and adding new features to the desktop and apps.
Keep up the great work. I wouldn’t be without it.
Over the years I had built up my own system for organising clients, quotations, jobs, invoicing and marketing. I had explored the options of moving over to Arb Pro however being reluctant to change, I must have put this off for a couple of years.
Like any change of system, it took a bit of getting used to. But within days I was satisfied that I had made the right choice. Mark (owner of Arb Pro) was on hand on a daily basis, for phone calls, screen shares etc to help with whatever was necessary to make the transition over to Arb Pro as easy as possible. We have now been using Arb pro for the last year and Mark still provides the same level of service as he did in the first week.
Arb Pro is always updating and improving and most of all Mark will listen to requests from clients and more often than not, implement these requests into the new updates. I can't see any other future Arb software being able to compete with Arb Pro unless they completely copied it.
As far as the cost of the system I make this money back, just in the time, it saves on my old style of invoicing alone. This system will undoubtedly make any arb company more organised, save time and money.
We run a tree surgery business in Hertfordshire servicing domestic and commercial clients.
We have been using Arb Pro since it was first released, We use the software for all of our quoting, work management and invoicing. I can’t imagine running my business without the office software and mobile app
I have been using Arb Pro since its original launch, and would be unable to run my business as I do without it.
The system and mobile app is vital in letting me easily and quickly gather job task info, risk assessment and tool selection while on job site. This is all tailored to be compatible with my generic risk assessment, and allows easy and quick production of detailed work packs. It also provides the quick and efficient control of customers and their account info.
Being an AA Arb Approved Contractor, paperwork has to be thorough and clear, this system makes this easy and If I did not have Arb Pro, it would definitely necessitate the employment of a secretary. This system is not perfect yet, but has improved greatly since original release, with new regular updates and improvements ongoing.
I highly recommend
I had been looking for a way to streamline our paper work for a couple of years before I came across Arb Pro.
It was in its early stages when I first made contact with Mark, but on speaking with Mark it was evident Arb Pro was improving all the time and I was so excited I signed up straight away!
Nearly three years later I am now left wondering how I ever managed without Arb Pro software. The Mobile app makes life so easy for quoting, teaming this up with the cloud based desk top version, we have cut our time spent organising managing invoices, by more than half. Using the software gives us more time to concentrate on other areas of running our business.
Match this with the fact that we have all our client information to hand coupled with past quotes or works completed, contact information and adaptability to change or recreate this information.
Arb Pro, what can I say, I have been contracting in the Arboricultural industry for the past 20 years and over that time have suffered with the collation of client / job information and also presenting it, in a simple and presentable form.
This has now been made possible with the application of Arb Pro within Myers Tree Care and I can honestly say, it has been the best acquisition after a chipper all those years ago!!!
Now all my client information is input just once! (No double inputting of data!) all client info is then downloaded onto my mobile device ready for the site visits. Once on site I have the edge straight away over the last contractor that visited “with their duplicate sheets of paper” etc, and often creates very positive feedback from the clients when we are using our mobile app.
When the site / job information is entered on the mobile, including the Risk Assessment and pictures, etc, you can leave site without having the need for pen or paper!
After an average of 15 site visits each day, it’s back to the office to upload them and with the click a couple of buttons, it’s done and the quotes are ready to send to each client within minutes!
Before Arb Pro it was a very different story and would take literally hours to get to the “send quotation stage” Life could not be easier now thanks to Arb Pro.
If you are considering a system that will help you be ahead and compliant, then I can only say “get Arb Pro” 100%, the support offered once you subscribe, is second to none, Mark and the team are only phone call away and with my limited computer skills they have been there for me every step of the way.
Here at Hamps Valley Ltd we have been using Arbpro software for years.
The difference it makes to me and my company?
When you send a quote, it looks brilliantly professional with the T&Cs attached and the customer gets a text to say they have it. I'm sure we have won jobs by this alone even with out being the cheapest. The hassle it saves me figuring who has paid and when, its easy to send reminders and the accountants love it as it exports all the info straight to their system.
Honestly I don't how we worked before. I'm sure I lost money by people just not paying and me forgetting, not any more though. And that is all before the ease and speed of quoting. We are also thinking of going Arb approved soon and the Arbpro system gets you through alot of the hoops without having to jump.
Mark and the team are always updating the system so things keep improving, making the system even easier to use.
Many thanks to Mark and his team